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  • For many people, the dream of owning and running your own business is just that—a dream.  But if you are interested in making this dream a reality, it is important to focus yourself on some tried and true business plans and ideas that will help you to succeed.  Every year, thousands of businesses close shop ...
  • One of the absolute truths that holds fast for businesses is that many of them rise or fall based on their level of customer service.  As such, it is imperative that companies invest heavily in customer service and support in order to maintain current customers and to entice new ones.  That is why a staff ...
  • Phrases such as “the customer is always right” and “the client comes first” are common in business and industry.  But, unfortunately, many businesses are still not fully utilizing customer opinions and surveys to truly find out what the customer actually wants.  Failing to do this will cause problems, especially with so many companies facing severe ...
  • One of the biggest trends in the business and marketing world over the past twenty years is how to expand your company’s line into new markets and to reach new customers.  But the reality is that keeping the customers you have is more important than earning new customers.  These are the tried and true customers ...
  • Running a small business can be an uphill struggle. The business owner may want to keep control of everything. But that can mean doing everything personally. When help is needed, it usually means hiring extra staff, but there’s another, arguably better, way. When a business owner finds that they are getting bogged down with tasks that keep them from focusing on ...
  • They say you learn from your mistakes, and Bill Gates, the richest and arguably the most successful businessman in the world once said, “Your most unhappy customers are your greatest source of learning.” What he meant was, if you want to keep them coming back for more, learn how to keep them happy. Repeat customers are always ...
  • When computer technology and the internet debuted in businesses some years ago, they promised to make life better for companies by easing repetitive tasks and virtually eliminating paperwork.  However, it had the added consequence of making companies even more competitive.  As a result, customers are now demanding higher and higher levels of customer service and ...
  • How important is customer satisfaction? Consider this: a study has shown that 86% of customers would be prepared to pay more if the extra paid would guarantee them a better service. When you couple that to the fact close to 90% of customers will simply move to a competitor if they have a bad customer ...
  • Small business owners set up their businesses with the core intent of making money, and by and large they do. What they often don’t take into account before taking the plunge is the sheer number of extraneous little tasks they will have to fulfill to keep things running smoothly on a day to day basis. In the early ...
  • In the past decade, call centers have begun to flourish as more and more companies look to outsource certain aspects of their business, including order-taking and customer service calls.  Many businesses today are looking to handle their calls in-house for a variety of reasons, not the least of which is the taboo associated with “outsourcing.” ...
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