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We’re often asked if there is a difference between the job responsibilities of a call center and an answering service. While in most cases the functions are the same, there can be differences. One way to differentiate the two is by describing the type of assistance provided to the caller. While both types of service entail answering calls within four rings—most times sooner—an answering service is mostly taking information that a customer provides so that the intended person can quickly get back to them.

An answering service is often less message taking and more in assistance of the caller, such as taking an order or helping answer a question about shipment. Our answering services can provide help desk support, appointment scheduling, basic answers to questions, and make reservations.

Deciding which type of service is right for you and your business is a matter of personal choice, but we can guarantee you that regardless of your needs, we can provide your business with the better answer.

Call us today and start hearing for yourself how we can provide the customer service solution that provides a better experience for your customers, and at prices you can truly afford.

Call us and learn how you can try us for free. We promise to answer. And, in most cases, services can begin the same day! United Call Center offers the best in call center services. Check us out and consider our trial offer so you can see we are the better answer for your business, your employees, and of course, your customer service!

About Neal Lacy

Neal Lacy has written 82 posts in this blog.

Neal Lacy is an expert in professional call center services. He provides great content on a wide variety of topics concerning answering services, message services, order taking, and virtual receptionist. He is main writer for United Call Center.

  One Response to “Call Centers vs. Answering Services: Is There A Difference?”

  1. I totally agree. When you hear one term you may not realize that there is a huge difference between the two.

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