Just as many families are choosing to use their cell phones instead of their landlines for phone service, a growing number of self-employed business owners are choosing call centers rather than having a receptionist in a physical office to answer calls.
Utilizing a call center service is extremely efficient and very flexible for those companies who choose to have their personnel out in the field and meeting with customers, rather than being having a traditional office. When employees are on the go, they don’t necessarily want calls coming in to individuals or personal cell phones either. That’s when a call service is the best answer.
No actual physical office location is actually required to successfully run a business. United Call Canter can provide you with the main line prospective clients/customers will call, and when it is answered it is personalized to fit your needs.
Another advantage is that United Call Center can transfer a call directly to you on the phone number you request, whether it is your cell, home or another number, and does not charge a per transaction fee. This is called a Patch or Cross Connect. Many services charge each time they connect a call.
And since your account is set up based on your very specific needs and requirements, you can even set up how calls and messages are handled for different staff members as well.
Everyone who is in business is trying to seek out creative ways to cut costs while maintaining personalized customer service. Utilizing call center services can accomplish both goals, and all your customers need to know is that someone is there to take their call and connect them to the person who can provide them with service.
See what our services may be right for you.
About Neal Lacy
Neal Lacy has written 82 posts in this blog.
Neal Lacy is an expert in professional call center services. He provides great content on a wide variety of topics concerning answering services, message services, order taking, and virtual receptionist. He is main writer for United Call Center.