The adage of ”you get what you pay for” couldn’t be any more true than when it describes call center operations. That’s because they are definitely NOT created the same. The thing about a call center is that when nobody notices the employer is using one, it is a mark of success. That’s because in the end nobody cares how or who answers the phone. In the end, a customer just wants to feel that the reason for the call was accomplished.
While some call centers may charge very minimally, poorly trained agents, bad communications skills, not being able to help the customer other than simply answering their call are often the unfortunate result.
At United Call Center, you can be assured that only trained agents with the right personality, grammar, phone etiquette, and skills answer your calls. How can you know that? Give us a call. The same folks who will answer your call to inquire about our services are the same ones who will answer your customer calls.
Here is what you get with United Call Center:
- Toll free or local number, at no additional cost. You can forward to it, or advertise it as your after-hours emergency number.
- Professional agents that will always be here to answer your calls 24×7, and NEVER place your caller on hold to answer another call.
- The ability to follow instructions as to what to contact for, why, and who. You determine whether or not you are bothered after hours based on the protocol you set up
- We maintain your on call schedule and ensure that the correct people are contacted whenever they need to be.
- The ability to receive and dispatch emails that need to be responded to when your office is closed
- No extra fees for night, weekend, and/or holiday coverage.
Don’t trust your calls to amateurs. Try us out without obligation and see why we are the better answer.
About Neal Lacy
Neal Lacy has written 82 posts in this blog.
Neal Lacy is an expert in professional call center services. He provides great content on a wide variety of topics concerning answering services, message services, order taking, and virtual receptionist. He is main writer for United Call Center.