Any business decision typically involves advantages and disadvantages, and utilizing a phone answering service is no different. The advantages of utilizing a call center are numerous, especially when your business depends on your customer being able to gain information or have a need or issue addressed right away. Customers today know they can afford to be particular when it comes to choosing a business or company to meet their needs, so it is important to be able to provide extraordinary customer service from time of first contact.
Answering services mean that a real, living person answers the phone and can relay information regardless of when the call comes in. A remote call center allows that interaction between customer and business regardless of how busy you are or time of day. Utilizing an answering service also eliminates the irritating answering queues, where customers have to punch in buttons and listen to pre-recorded messages that often end up not addressing the need.
So, having said all that, what are the disadvantages of utilizing an answering service? The disadvantage is when businesses utilize a subpar service that doesn’t hire or train its employees, or doesn’t utilize enough where phones don’t get answered or customers are frustrated with the response.
That’s where United Call Center makes all the difference. We realize that not all answering services are created the same, and our call center is proud to be different! We have been in business for more than 20 years and provide professionally trained agents and 24/7 live customer service, which is why we are the better answer! In fact, our motto is that “We promise to answer,” and pledge to do it in such a way that you have happy customers.
Give us a call today and see why using an answering service is the right solution for you and your business. And remember that the same employees who answer our calls are the ones who will answer yours!
About Neal Lacy
Neal Lacy has written 82 posts in this blog.
Neal Lacy is an expert in professional call center services. He provides great content on a wide variety of topics concerning answering services, message services, order taking, and virtual receptionist. He is main writer for United Call Center.