If you are considering utilizing a call center or answering machine services, there are a variety of factors that you should consider. One of those key components potential customers should ask about when looking for an answering service is turnover of the company’s employees.
Frequent turnover of answering service personnel is a concern with many companies. Employees start, get trained, and then quickly leave. The frequent turnover can mean that the customer gets less than professional service. At United Call Center, however, that is not a problem. We retain our staff longer than the industry average so that your callers can be assisted by professionally trained and experienced call center personnel.
Another aspect to consider is how your customers will be treated when they call in. We hope you carefully compare call centers, because what we can promise you that we never answer your caller live and then place them on hold to take another call. EVER. We believe customer is king and that there phone call deserves total commitment and focus. Further, their call will always be answered within four rings. We understand that nobody likes to be placed on hold and nobody likes to have to wait and wait while a phone rings and rings, only to be answered eventually. We can assure you that your company is our priority, and that means we will treat your customers like you expect and they deserve.
So give us a call today. Not only do we promise to answer, but we believe you will like how your call is answered. The person you speak with may very well be the same person who talks with your customers.
About Neal Lacy
Neal Lacy has written 82 posts in this blog.
Neal Lacy is an expert in professional call center services. He provides great content on a wide variety of topics concerning answering services, message services, order taking, and virtual receptionist. He is main writer for United Call Center.