The holidays are fast approaching and if you are a business owner, you know that has the potential for a lot more business. However it also has the potential to cost you in a variety of ways. If you have a phone sales staff, paying holiday overtime can cost you money; not having a full-time sales staff on hand to take orders can cost you sales; and the stress of all of these factors can cost you peace of mind this holiday season.
Technically, there is no law that mandates that you pay overtime to employees who work holidays unless they are government employees. From Columbus Day until the end of the year, these holidays include:
- November 11th—Veteran’s Day
- November 28th—Thanksgiving
- December 25th—Christmas Day
- January 1st—New Year’s Day
Non-federal holidays include Halloween, Election Day, Yom Kippur, Hanukkah, Pearl Harbor Remembrance Day, Christmas Eve, New Year’s Eve, and Kwanza. During the holiday seasons, particularly from Thanksgiving (which this year will fall the same time as Hanukkah) and Christmas and New Years, many employers are open longer hours and that can lead to extended payrolls and overtime when employees log more than forty hours a week. However, outsourcing your calls to a call center can alleviate this payroll stress by keeping a larger staff on hand to cover the phones at all hours without the worry of employees racking up huge overtime checks.
Another way that a phone center staff can help out during the holidays is by alleviating stress from the potential of lost calls. Let’s face it—lost calls equal lost sales. If a potential customer tries to reach your business and no one answers, they will simply move on to the next business in the phone book. By hiring a phone center, you are ensuring that your call lines will be staffed twenty-four hours a day, seven days a week during the busiest sales time of the year.
Finally, the stress of all of these factors combined can add to an emotional toll on you at what should be one of the happiest times of the year. The holiday season is a period for families to come together and if you are stressed out about your business being fully staffed, then you will not be able to enjoy this time as much as you should. Letting a fully staffed and qualified call center handled your extra holiday call traffic makes sense on a personal level as well sense it provides you with peace of mind during the stressful holiday season.
As the holidays near, many business owners are looking for ways to adjust their business practices to make their company stand out from the crowd this holiday. Hiring a call center to handle your order taking and customer service calls make sense, not just financially, as it takes overtime and other expenses out of the equation, but also mentally, as it eases the stress you may find yourself under this holiday.