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Bilingual Yes* Seldom
Chat software Yes** No
Professional agents Yes Seldom
Digital switch vs analog State of the art hardware Often plays catch up to an advanced system
Verification of information Always Seldom
Email response support Yes Seldom
Rounding up call length. Never Often
Billing statement frequency 12 statements per year 13 statements per year
Extra charge for toll free service Never Often
Enhanced customized scripts. Yes, we allow as many questions to be asked as needed without any additional charges Seldom
Agents who can follow your instructions Yes Seldom
Billed for storing/archiving messages Never Often
All US based agents, in a physical office location Yes*** Seldom
Remote agents working from home Never Often
24 hour operations desk Yes+ Limited business hours
High hiring standards Yes++ Seldom

* Bilingual Service – We have translation services from Spanish to Vietnamese and everything in between.

** Chat Software – We are one of the few call centers that offer live chat both for our clients and yours.

*** Home/Non-US Agents – We do not now, nor will we ever interview home agents.  With this type of employee, you are getting agents answering from their homes where background noise such as children and barking dogs can be heard.  There is little supervision.  Client credit card information is taken by at-home agents where there is no monitoring of clients’ information at the remote location.  Often these are lower paid, part-time employees.

+ 24-hour Operations Desk – 24-hour customer service is available.  Dedicated customer service agents monitor call flow, routing and changes on accounts.  They are also available to research prior call questions.

++ Hiring Standards – We hire the best; the type of person you would want in your own office.  Often our industry has very low standards; they hire staff to answer the business line of the call center that talk to you, but a much different staff to take the calls from your clients.  We are proud of our staff and if they are not good enough for our sales line, they are not good enough for your calls. With United Call Center – you get “the better answer”!

United Call Center 5 out of 5 based on 5