We offer local call center service for your local and national business, and we strive to provide you with regional call center service for all of your business needs.
We service clients from Alaska to New York and beyond. We are your local call center solution.
Benefits of using our type of service.
We often hear from new clients – “When I call my current service, they are busy and I am on hold for long periods of time. All we are trying to do is go home for the day, but we wait for long periods of time to check out for the night.”
We often hear – “When we have a snow day, the service we use has trouble keeping up with the call volume. How can you help?”
Or “At lunch time when I am trying to leave, my service often has staff out to lunch and have long hold times. What can you do?”
By setting up your service to be answered in different time zones and geographic areas, we all but eliminate the issues that other services have. If your office is located in an area with poor weather, we make sure your calls are answered in an area that would not be affected by snow or winter weather.
Example – During hurricanes in Florida, we make sure our client calls are answered on the west coast – this makes sure that our clients on the east coast will continue to have service when they really need it.
If you leave your office at 5pm local time, we can process your call in another time zone making your area’s busy time our slower time. Think of all the time you sit waiting to leave because all your call center staff is also answering other clients down the street. We practically eliminate this delay by automatic call processing to an agent that can take your call. If your call is processed in the same time zone, we make sure our staffing is such that we don’t have to use “busy times” as a reason not to service your account.
Because of the level of staff we hire, we can be your local flavor of a service with the benefits of answering when other services cannot.
Our Call Center and Telephone Answering Service are available nationwide in:
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Rhode Island
- South Carolina
- South Dakota
- West Virginia