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Services

 

We make your customer our #1 priority.

In our increasingly automated society, people appreciate a business that can provide the personal touch.  United Call Center will receive calls after hours or when an employee is busy or away. By providing this service, it is far superior to an answering machine, electronic voice mail or, perhaps worst of all, a completely unanswered phone.

All accounts can be customized at little to no additional cost. We are your partner and look for long term relationships; we become an extension of your office staff.

We pride ourselves on the ability to adjust our system to your needs.  So if you do not see a solution below, please make sure you share your special needs with our staff.  We will develop a system (often at our cost) offering to accommodate your special business needs.

ANSWERING SERVICE SOLUTIONS

Small / Medium Business – Including Medical Answering

  • Small Business Answering Service
  • 24/7 Live Answering
  • Lead Capture Tools
  • After Hours Answering
  • Bilingual Services
  • Call Forwarding
  • Call Routing & Transfer
  • Call Forwarding
  • Call Routing & Transfer
  • Inbound Direct Response
  • Inbound Sales
  • Lead Generation
  • Urgent Call Handling
  • Virtual Receptionist
  • Appointment  confirmation & Scheduling – online solutions for your business or medical office
  • Voice Mail Solutions
  • Chat Service – Customer Service – Help Desk Services

CALL CENTER SOLUTIONS

Enterprise Services

  • Inbound Services – including order taking and processing
  • Dedicated Agents – special programs or services
  • Inbound Sales – up-sell products, TV, radio, print media
  • Lead Generation
  • Survey
  • Lead Capture Tools
  • Customer Support
  • Emergency Dispatch
  • Employee Screening
  • Dealer Locate Service
  • Even Registration
  • Order Entry
  • Direct connect to your in-house software or internet based processing
  • Chat Service – Customer Service – Help Desk Services

 

INNOVATIVE  TECHNOLOGY SOLUTIONS

APPOINTMENT TAKING SERVICE – Free up your staff or offer after hours appointment setting service.  We can access your in-house system or we can design an online system to which you will also have access to process your appointments for efficiency.

ORDER MANAGEMENT – Our staff can help your process from introduction of your product to shipping.

EMAIL SUPPORT – Beyond just the telephone – our agents can help communicate with your clients or support systems for email support or service requests.

CHAT SUPPORT – We can access your in-house chat software or can design an online chat for your web based clients to communicate with you at all hours of the day.  Don’t miss out on this effective way to stay connected to your customers or clients.

United Call Center 5 out of 5 based on 5